Returns / Refund
We hope you will love the products you order from our online store, but if you are not fully happy, please contact us via our website's contact form or by writing to firstname.lastname@example.org
You have 14 days to return the items from the date you've purchased them. We will then replace and refund unused and undamaged goods returned in their original condition. We will aim to refund you within 2 working weeks. If the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund on the product.
In case you need to change a size of the product, we are happy to cover the shipping of the new item. Nevertheless we require the customer to pay for the shipping costs of the returned item.
We aim to ship our orders as soon as possible and no longer than 5 days once the order has been placed. During the busy times, like Christmas, it might take longer of course. Your package will arrive via Royal Mail 1st class and will take max 3 days (usually it reaches you by the next day). For the safety and tracking, we ship with "Signed for". If you are in a hurry, please let us know and we can organise a faster delivery!
We love the environment and try to use as less packing materials as possible - or choose the ones you can recycle easily.
We care about your Privacy and use the data what we collect lawfully.We use 3rd party payment systems as Stripe, Paypal and Apple Pay, which means that we don't store your credit/debit card information.
Security is a must - we have a valid SLL encryption on all data to and from our website.
Our website is hosted by bigcartel inc., which is an online e-commerce platform.
If you have any questions, feel free to contact us !
Kät & Antoine